Frequently Asked Questions

Online therapy (also known as video counseling, e-therapy, or telehealth) works much the same as traditional, in-office, except the sessions are conducted via an easy-to-use, secure video chat. That means, rather than driving to an office for scheduled sessions, you’ll log in to our HIPAA compliant video platform and you’ll meet with your therapist at your scheduled appointment time on your computer, tablet, or smartphone.

When you log in

• To check in, just log in, text, or call your clinician through the number they have provided you.

During your appointment

• Get comfortable as comfortable as possible. Your clinician and/ or coach is there to help you, not judge you. If you feel uncomfortable about anything, please feel free to let your clinician/coach know so that they can adapt and accommodate you.

Before you log in

• After setting up your appointment with your clinician, be sure to review, complete, sign and submit the any intake documents and applicable consent forms before logging into your appointment.

• If you complete a credit card authorization form, we can charge your card through our secure client management system.

Telehealth